Privacy Policy

Who we are

Dear Breakfast is a brunch and cafe located on Street 16, Lakeside, Pokhara, Gandaki, Nepal. For privacy questions, contact hello@dearbreakfastnepal.com.

Information we receive

We receive information that you choose to send us, including:

• Messages, comments, questions and feedback sent through our website or social-media accounts.
• Reservation or support details such as your name, phone or WhatsApp number, preferred date and time, party size and special requests.
• Facebook and Instagram information needed to operate replies: message or comment text, sender profile or account identifier, profile name or username when supplied, media or comment identifiers, timestamps, attachment metadata and delivery or interaction status.

We do not request payment-card details through our automated assistant.

Website analytics, advertising and cookies

Optional analytics and advertising measurement are off until you select “Allow analytics & ads” in our privacy choices. If you allow them, we use Google Tag Manager, Google Analytics and Google Ads to understand website use and whether an advertisement led to a meaningful action.

Measurement may include the page and page type visited, general device and browser information, referring website, scroll and section engagement, and actions such as viewing the menu, opening the journal, requesting directions, clicking to call or email, and successfully using the website chat. We may also process campaign parameters and advertising click identifiers, including UTM parameters, GCLID, GBRAID, WBRAID and FBCLID, so visits and outcomes can be attributed to the correct campaign.

We store first-touch and last-touch campaign information in your browser after consent. We do not send the text of your chat, your phone number, your email address or full destination URLs to Google or Meta through this measurement system.

If you reject optional measurement, these tags do not load and measurement events are not sent. You can change your choice at any time using “Privacy choices” in the website footer. Rejecting after previously allowing also removes common Google and Meta measurement cookies that the website can access.

How we use information

• To answer questions about Dear Breakfast, our menu, location, hours and services.
• To forward reservation and special-request details to our team for confirmation and follow-up.
• To operate, protect, troubleshoot and improve our customer-assistance services.
• To comply with legal obligations and prevent misuse.

Submitting a reservation request does not create a confirmed booking. Our team must confirm it separately.

Automation and service providers

Messages may be processed by OpenAI and Google artificial-intelligence services so we can prepare a relevant response or route a request. We use a self-hosted n8n workflow system and may use Google Sheets, email, Slack and Telegram to notify staff and keep operational records. Our website also relies on cloud hosting and security providers.

Google processes consented analytics and advertising-measurement data for us. Campaign reporting may also combine aggregated advertising data supplied by Google Ads and Meta. These and our other providers may operate in countries outside Nepal. We limit the information sent to what is reasonably needed for measurement, the customer request and service operation.

Facebook and Instagram process information under their own terms and privacy policies when you use those platforms.

Sharing and retention

We do not sell personal information. We share it only with Dear Breakfast staff and service providers who need it to answer, confirm or manage your request, or when disclosure is required by law.

We retain information only for as long as reasonably needed for customer service, reservations, security, record-keeping and legal obligations. Retention periods may vary by system and type of request.

Your choices

You may ask to access, correct or delete information you have shared with us. See our Data Deletion Instructions or email us. We may need to verify your identity before acting on a request.

You can change optional website measurement at any time through “Privacy choices” in the footer. You can also manage connected apps and advertising preferences through your Google, Facebook or Instagram account settings.

Children and updates

Our automated customer-assistance service is not directed to children. We may update this policy when our services or legal obligations change. The effective date above shows the latest version.

Questions? Write to hello@dearbreakfastnepal.com.